shipping & handling

The shipment of your product is our highest priority and everyday we dispatch hundreds of products to satisfied customers across the world.

However, because the majority of our suppliers are based in China where regionally crafted products are made from regionally grown materials like bamboo, our shipping and handling times are longer and can vary and we are therefore unable to offer next day delivery.

Processing time: As soon as we receive your payment, we immediately dispatch your order to our suppliers for order verification, tailoring, quality check and packaging which can take 1-4 days.

Shipping time: This refers to the time it takes for items to be shipped from our suppliers to the destination. For US-based deliveries we use epacket which is a US postal service product which typically takes 10-18 days. For other international deliveries the shipping time may vary.

Tracking: As soon as your order is shipped, you will receive a confirmation email containing a tracking number allowing you to easily locate your product directly from our website at any time [link to your tracking page]. Please note that while the majority of our shipping companies provide a tracking service, we cannot guarantee it in all cases.